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Terms & Conditions and Returns Policy


These terms and conditions shall apply to all contracts entered into between North Central Office Ltd and its customers.

North Central Office Ltd agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to North Central Office Ltd and recorded in writing between the parties. Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order.

Title or ownership in the goods supplied by North Central Office Ltd to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

In the event of the customer wishing to change the design, artwork, specification or other aspect of the order such request must be given by the customer to North Central Office Ltd in writing. North Central Office Ltd will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. North Central Office Ltd also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new design, specification or artwork will not be started until design, specification or artwork is signed by customer.

North Central Office Ltd points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of North Central Office Ltd supply the relevant goods in accordance with the order. Returns and shortages must be raised within 3 days of delivery. Products must be returned in the original packaging.

Made to order and bespoke items such as furniture, clothing and print are non-returnable unless faulty, in which case a replacement or fix will be made.

Goods cannot be returned if individual design or branding work has been effected on such goods and/or the customer has used the goods and/or itself added the design or branding work.

These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between North Central Office Ltd and the customer including repeat or fresh orders from the customer. For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between North Central Office Ltd and the customer then such dispute shall be dealt with under Scottish law.

North Central Office Ltd points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

Please note that colour, fabric and finish samples shown may not exactly match the colours on the actual product, furniture or garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any enquiries.

Products specified as no VAT may have additional terms which qualify customers for no VAT, an example is safety footwear, individual purchases not for employees (subject to safety rating) will qualify for no VAT however purchases for employees will require the addition of VAT. It is the responsibility of the customer to make their use known to North Central Office Ltd if subject to VAT charges as individual use will be presumed, unless told otherwise.

North Central Office Ltd withhold the right to refuse orders, at their sole discretion, for (but not limited to):
(a) Offensive words and slogans
(b) Offensive graphics and icons
(a) copyrighted material
(b) copyrighted images or phrases